SMS Verbal Opt-In Process

Anaheim Cell Phone Repair Service Notifications

Last Updated: July 22, 2026

Overview

 

Anaheim Cell Phone Repair sends service-related text messages to customers who request cell phone or electronic-device repair services and voluntarily agree to receive SMS communications.

Text messages may include:

- Repair-ticket confirmations;

- Electronic receipts;

- Appointment confirmations and reminders;

- Diagnostic results;

- Repair estimates;

- Repair authorization requests;

- Repair-status updates;

- Parts-availability notifications;

- Device pickup notifications;

- Warranty-related information;

- Transaction information; and

- Responses to customer-support inquiries.

Anaheim Cell Phone Repair does not use this SMS program to send advertisements or promotional offers.

Where Consent Is Collected

Verbal SMS consent is collected during an in-person repair intake or checkout interaction at Anaheim Cell Phone Repair.

Before sending an automated text message, an employee asks the customer whether Anaheim Cell Phone Repair may send service-related text messages to the mobile phone number provided by the customer.

Providing a telephone number for a repair ticket, receipt, appointment, or transaction does not by itself constitute consent to receive SMS messages.

 

Employee Verbal Consent Script

The employee reads or clearly communicates the following disclosure before requesting consent:

«Anaheim Cell Phone Repair would like to send service-related text messages to this phone number regarding your repair ticket, receipt, appointment, estimate, authorization requests, repair-status updates, parts availability, pickup notifications, warranty matters, transactions, and customer support.

Message frequency varies. Message and data rates may apply. You may reply STOP at any time to unsubscribe or HELP for assistance. Agreeing to receive text messages is optional and is not required to receive repair services.

Do you agree to receive these text messages from Anaheim Cell Phone Repair?»

 

Affirmative Consent Requirement

The customer must clearly answer “yes” before the employee records SMS consent or sends an automated service-related text message.

Silence, failure to object, or providing a mobile telephone number does not qualify as consent.

Employees may not assume consent or record consent on the customer’s behalf without receiving a clear affirmative response.

 

Customers Who Decline

Customers who decline SMS consent may still:

- Submit a device for repair;

- Request an estimate;

- Schedule an appointment;

- Purchase products or repair services;

- Receive customer support;

- Receive a printed receipt; or

- Receive a receipt by email.

SMS consent is optional and is not a condition of purchasing products or receiving repair services.

 

How Consent Is Recorded

After the customer clearly agrees, the employee records the consent in the repair-ticket or point-of-sale system.

 

The consent record includes:

- Customer’s mobile telephone number;

- Date and time consent was received;

- Repair-ticket or transaction number;

- Employee who obtained consent;

- Consent method: “Verbal – In Store”;

- Customer response: “Yes”; and

- Version or date of the disclosure presented.

 

Example Consent Record

Customer: Sample Customer

Mobile Number: (555) 555-0100

Repair Ticket: SAMPLE-1001

Consent Method: Verbal – In Store

Customer Response: Yes

Consent Date and Time: July 22, 2026, 10:30 a.m.

Employee: Sample Employee

Disclosure Version: July 22, 2026

The example above uses fictional information and is provided only to demonstrate how verbal consent is documented.

 

Message Frequency and Charges

Message frequency varies depending on the customer’s repair, appointment, transaction, warranty, or customer-support activity.

Message and data rates may apply according to the customer’s wireless-service plan.

 

How to Opt Out

Customers may unsubscribe at any time by replying with one of the following keywords:

 

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT

 

After opting out, the customer may receive one final message confirming that the unsubscribe request was processed. No additional SMS messages will be sent unless the customer later provides new affirmative consent.

 

Help and Customer Support

Customers may reply HELP or INFO for assistance.

 

Customers may also contact Anaheim Cell Phone Repair:

Phone: 714-202-6732

Email: info@robomobilerepair.com

 

Mobile Information and Consent

Mobile information, including mobile telephone numbers, SMS opt-in information, and messaging-consent records, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Mobile information may be provided to telecommunications providers, messaging platforms, hosting providers, and other service providers solely as reasonably necessary to operate and deliver the SMS service.

These service providers are not authorized to use mobile information or messaging-consent information for their own marketing or promotional purposes.

 

Contact Us

Anaheim Cell Phone Repair

Phone: 714-202-6732

Email: info@robomobilerepair.com